Complaint Resolution and State Hearing Program

Either a custodial party or a noncustodial parent may file a complaint over the handling of a child support case. Complaint forms are available at the Santa Clara County Department of Child Support Services and on the California Department of Child Support Services website.

The Santa Clara County Department of Child Support Services cannot resolve complaints regarding actions taken by the court, such as the amount of a child support order, custody, visitation, or spousal support orders. Only the court can resolve these matters. The Santa Clara County Department of Child Support Services will resolve complaints about:

• Customer service
• Timeliness of service
• Payments and billing issues
• Decisions to close a child support case

For more information about the Complaint Resolution and State Hearing Program or for Complaint Forms, please click on the following link: Complaint Resolution and State Hearing Program – California Department of Child Support Services.