Ombudsperson Program

If you are not satisfied with the assistance you are receiving from the Santa Clara County Department of Child Support Services or need help with a problem, you can ask to speak with the Ombudsperson. It is their job to:

  • Help you get child support services
  • Explain your rights and responsibilities
  • Help you resolve problems with your case
  • Explain the complaint process before, during, and after a complaint is filed
  • Help you request and prepare for a state hearing if you are not satisfied with the results of the complaint resolution process

For more information about the OMBUSPERSON PROGRAM, please click on the following link:  Ombudsperson Program – California ​Department of Child Support Services.  The Ombudsperson for the Santa Clara County Department of Child Support Services can be reached at 1 (866) 901-3212.

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